Last updated: October 2025

1. Who We Are

This website is operated by JC Raw Ltd, a company based in the United Kingdom. Our shop address is: Belle Vue Stadium, Grange Rd, Rhyl, LL18 4BY We can be contacted at: jcraw2024@gmail.com northwalesdogfood.co.uk JC Raw Ltd respects your privacy and is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We collect and process the following personal information when you use our website:

• Contact information – such as your name, email address, phone number, and delivery address (when you fill in forms or place an order).

• Account and order details – including billing and shipping addresses, and purchase history.

• Payment information – processed securely via Stripe; we do not store your full card details on our servers.

• Communication preferences – when you subscribe to our newsletter or email campaigns.

• Technical data – such as your IP address, browser type, and usage data collected through Squarespace’s analytics tools (non-identifiable).

3. How We Use Your Information

We use your data to:

• Process and deliver your orders.

• Respond to your enquiries.

• Send updates, offers, and newsletters (only if you have subscribed).

• Improve our website and customer experience.

• Meet legal and tax obligations. We will never sell or share your data for marketing purposes with third parties.

4. Legal Basis for Processing

We process your personal data on one or more of the following bases:

• To fulfil a contract (for example, when you place an order).

• With your consent (for marketing communications).

• To comply with legal obligations (for accounting or record keeping).

• For legitimate business interests (to improve our services).

5. How We Store and Protect Your Data

Your personal information is stored securely within the Squarespace platform, which uses SSL encryption and industry-standard security practices. We restrict access to your data to authorised staff only. We retain your data only as long as necessary for the purposes stated above or to comply with legal requirements (typically up to 6 years for tax records).

6. Sharing Your Data

We only share your data with trusted third parties when necessary, such as:

• Squarespace – for website hosting and analytics.

• Stripe – for secure payment processing. These providers comply with GDPR and use appropriate safeguards to protect your information.

7. Cookies

Our website uses cookies to operate properly and improve your experience. When you first visit our site, you’ll see a cookie banner giving you the option to accept or decline non-essential cookies. You can change or withdraw your consent at any time through your browser settings.

8. Email Marketing

If you subscribe to our email updates, we will only contact you with your explicit consent. You can unsubscribe at any time by clicking the link in our emails or contacting us directly at jcraw2024@gmail.com. We use Squarespace Email Campaigns to manage and send newsletters securely.

9. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.

• Request correction of any incorrect information.

• Request deletion of your data (“right to be forgotten”).

• Withdraw consent at any time (for example, from marketing emails).

• Request a copy of your data in a portable format. To exercise any of these rights, please contact us at jcraw2024@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date above will reflect the most recent revision.

11. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact: JC Raw Ltd Belle Vue Stadium, Grange Rd, Rhyl, LL18 4BY jcraw2024@gmail.com If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.